CLIENT SERVICES GUIDE

This guide’s aim is to give an introduction to Wright Finance and to give you the confidence that you will be dealing with a mortgage broker committed to offering very comprehensive, friendly and ethical service to you, our client.

Strength and competence....
Wright Finance is an accredited member of Australian Financial Group, our Company Aggregator as well as a member of the industry professional body Mortgage and Finance Association of Australia (MFAA). As a member of the MFAA, we must meet their educational requirements and are bound by their educational requirements and are bound by their Code of Conduct and Disciplinary Rules. A copy of the Code and Rules are available for download at www.mfaa.com.au.

Our objective is to arrange finance from our panel of lenders that we genuinely and reasonably believe to be appropriate to your needs. We will act efficiently, honestly and fairly. Accordingly, we will make reasonable enquiries in relation to your needs, objectives and current circumstances and we rely upon this information provided by you. If the information provided is incomplete or inaccurate you should consider the appropriateness before entering in the proposed loan arrangement.

It is important that you understand your legal obligations, and the financial consequences of a loan you may proceed with. Therefore, you should obtain independent legal and financial advice before you enter the loan contract.

How we are remunerated....

Many people often wonder how mortgage brokers are paid but feel reluctant or uncomfortable asking. On settlement of your loan, your selected lender will pay our Company Aggregator a one-off upfront commission payment from 0.4% up to 1.25% of your loan amount and ongoing monthly trail commission payments from 0.00% up to 0.08%. If a third party is to be remunerated in relation to the proposed loan transaction, we will provide you with the details. We will never refinance a loan solely for the purpose of generating income.

How we deal with your personal information....

The protection of your personal information is a priority to Wright Finance. The personal information we have collected from you is contained in your file. This includes information about your financial objectives and also the recommendations you have selected. Wright Finance takes reasonable steps to make sure your personal information is protected from misuse, loss, unauthorised access, modification or disclosure in addition to ensuring that personal information will be destroyed in a safe and secure manner.

The Privacy Act (1988) regulates the way personal information is used. The following carefully explains privacy rights and obligations in relation to personal information.To provide a service Wright Finance may collect information about an authorised individual/s to:

• Assess your eligibility for an application for credit.
• Assist in the administrative operations and management for your loan application.
• Process and track your requested services and products.
• Fulfil any legal, legislative and regulatory requirements.
• Facilitate our internal business operations, including confidential systems maintenance, testing and staff training.

Disclosure of Personal Information....

That we may (subject to your approval) disclose your personal information for the purposes outlined above in the following circumstances.

• To any party nominated by you at your request.
• To external service providers for the purpose only of business, on a confidential basis, for example – your nominated financial institution, solicitor, referees, credit reference databases, accountant, builder, real estate agent/s, business providing clearing and settlement services.
• Where there is any legal requirement or lawful obligation.
• To the company aggregator Australian Financial Group and/or other service providers pertinent to my/our credit application.